Residential House Manager Coordinator

  • Permanent
  • Sydney, NSW
  • Salary:AU$97000 - AU$102000 per annum + + Superannuation + Salary Packaging

Website Sugarman Group

Job Category: Social Care

Location: Sydney, NSW



Location: Metro Sydney area

Salary: $97,000 – $102,000 depending on experience, + Superannuation + Salary Packaging

The Residential House Manager Coordinator is responsible for coordinating the delivery of high quality services, care and support that promotes the emotional, social and behavioural needs, safety and wellbeing of vulnerable young people within the Metro Sydney residential homes. This position works within a trauma informed therapeutic framework and is responsible for overseeing service delivery in the homes, providing leadership, supervising House Mangers and House Supervisors, and supporting them to develop best practice amongst staff. This position is responsible for ensuring that the homes operate in line with Policies and Procedures and the OOHC standards and legislation. The Residential House Manager Coordinator works closely with the Casework Coordinator, House Managers, House Supervisors, Caseworkers and Youth Workers to provide high quality therapeutic care that supports young people to heal from their trauma and achieve their full potential. The House Manager Coordinator reports to the Regional Manager and is a member of the Metro Sydney Leadership Team.


  • Manage the daily operations of the homes
  • Coordinate the daily care and support of young people
  • Create and support a therapeutic environment within the home;
  • Provide leadership, support and supervision to Youth Workers;
  • Participate and engage in team planning, review and development in collaboration with the Regional Manager Casework Coordinator, Caseworkers and other staff;
  • Manage the administrative systems that support the homes including rostering, supervision, recruitment and responsive maintenance.


  • A tertiary qualification in social work, social science, community services, management or relevant field (minimum qualification accepted is a Diploma)
  • Demonstrated understanding of child protection and an understanding of statutory child protection frameworks;
  • Proven leadership skills and demonstrated ability in the supervision of staff;
  • Demonstrated skills and experience in house management; service coordination, development and review;
  • Demonstrated ability to deliver positive outcomes for vulnerable children, young people and their families;
  • Demonstrated ability to build positive relationships and work collaboratively with internal and external stakeholders;
  • High level of initiative, ability to plan, organise and prioritise work, and work to tight deadlines under pressure;
  • Excellent interpersonal skills, written and verbal communication skills;
  • Strong understanding of OOHC policy, practice and quality frameworks
  • Experience in working with trauma, attachment and resilience theory; and child and adolescent development
  • Competence in Microsoft Office including Outlook, Word, Excel, PowerPoint.

If you are interested in this role and meet the above requiremets, please email your resume to or alternatively, for a confidential chat about the role, call 0421 205 113.

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